Privacy Policy

“information or an opinion about an identified individual or an individual who is reasonably identifiable from the information or opinion (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”

Sensitive information is a particular kind of personal information.  It includes personal information about an individual’s health or disability at any time.

The IP Act comprises Queensland Privacy Principles (QPPs) to which we must comply with. The QPPs require us to have a clearly expressed and up-to-date policy about our management of personal information.

This document is Racing Queensland’s privacy policy.

The kinds of personal information we collect and hold

The kinds of personal information we collect and hold depend on the extent to which our services are used or provided. This includes (but is not limited to) names, date of birth, contact details, e.g. address, telephone number, email and bank account details.

RQ generally collects personal information in a number of ways, including:

• directly from individuals (by phone, in documents, online or in person);
• from third parties;  
• by means consented to by individuals;
• from other agencies or Principal Racing Authorities, e.g. Racing Australia;
• by recording calls to our call centre (callers may opt out from having their call recorded); and
• by recording 24 hour Closed Circuit Television (CCTV) footage at our office located at Lot 2, Racecourse Road, Deagon QLD 4017.

In relation to individuals’ sensitive information, we only collect it with their consent unless the collection is required or authorised under an Australian law or a court or tribunal order or if a permitted general situation exists.  The permitted general situations provided for under the IP Act which are most likely to apply to us concern circumstances where the collection is necessary to lessen or prevent a serious threat to the life, health or safety of an individual or to public health or safety or we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in.

Holding

We hold personal information using servers within our information, communication and technology systems and in physical material at our premises and the premises of our service providers including cloud computing platform providers. We use a range of physical and electronic security measures with the aim of protecting personal information we hold from misuse, interference or loss and from unauthorised access, modification or disclosure.  

We generally hold personal information for so long as it is needed for our purposes.  We may hold it for longer in some circumstances.  For example, records of personal information held by us are subject to the requirements of the Public Records Act 2023 (Qld).  

Pseudonyms and anonymity

Individuals may, where it is practical to do so, choose not to identify themselves or provide personal information in their interactions with us.  Where we are not provided with requested personal information, we may not be able to provide our services.

The purposes for which we collect, hold, use and disclose personal information

We collect and hold personal information for the primary purpose of performing RQ’s functions and powers. Such purposes include (but are not limited to): 

• Collection and disclosure of information to enable RQ to administer the licensing of Clubs, as well as the Racing Calendar. RQ may also publish Club information on its website for public use;
• Collection of information to enable RQ to administer the Registered Training Organisation’s programs, including enrolment information, participant progress and reviews and information stored for compliance and administration purposes;
• Collection of information to enable RQ to administer racing programs, including but not limited to the Off the Track Program, QBred program, QTIS program and any other endorsed program.
• Collection of information to enable RQ to administer nominations, race details, fees and prize monies earned to owners, trainers and other industry participants;
• Collection and disclosure of information to enable RQ to administer the various insurance programs, including by collecting information about incidents, and sharing that information with insurance brokers, insurers and appointed lawyers;
• RQ sharing information received in complaints with other entities, including clubs in relation to club complaints and Queensland Racing Integrity Commission in relation to complaints about licensed participants and/or previously licensed participants or any other person and otherwise in support of the Queensland Racing Integrity Commission discharging it’s statutory or other functions;
• RQ sharing information with the administering State department and the Minister for Racing;
• RQ publishing the RACE Magazine, which includes names and phone numbers of trainers and jockeys.

In limited circumstances, we use and disclose personal information for purposes other than the primary purpose of collection referred to above.  These are other (secondary) purposes permitted by the QPPs which may apply to our uses and disclosures.  This will occur where:

• we have the individual’s consent;
• the other purpose is directly related to the primary purpose and the individual would reasonably expect us to use or disclose their personal information for that other purpose;
• the use or disclosure is required or authorised under an Australian law or a court or tribunal order; or
• a permitted general situation exists in relation to our use or disclosure.  The permitted general situations which are provided for under the IP Act which are most likely to apply to us concern circumstances where the use or disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of an individual or to public health or safety or we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in.